Technologie informatyczne a innowacje w sektorze usług: ujęcie koncepcyjne i doświadczenia europejskich przedsiębiorstw

ÅKESSON Maria, SKÅLÉN Per, EDVARDSSON Bo, STÅLHAMMAR Anna (2015), Value proposition test-driving for service innovation: How frontline employees innovate value propositions, “Journal of Service Theory and Practice”, vol. 26, issue 3. DOI: 10.1108/JSTP-10-2014-0242

ALARCÓNA José C., AGUILARB Rocio, GALÁNCA Jose L. (2019), Determinants of innovation output in Spanish knowledge-intensive service firms: Stability analysis throughout the economic crisis of 2008, “Structural Change and Economic Dynamics”, vol. 49. DOI: 10.1016/j.strueco.2018.10.006

ASHCROFT Elizabeth, TUOMI Aarni, WANG Mingsheng, SOLNET David (2019), Resistance to the adoption of ICTs in independent restaurants: Insights from China & the UK, “E-Review of Tourism Research”, vol. 16, no. 2/3.

BAINES Tim, ZIAEE BIGDELI Ali, BUSTINZA Oscar F., SHI Victor G., BALDWIN James, RIDGWAY Keith (2017), Servitization: Revisiting the state‐of‐the‐art and research priorities, “International Journal of Operations & Production Management”, vol. 37, issue 2. DOI: 10.1108/IJOPM-06-2015-0312

BELTAGUI Ahmad, CANDI Marina, RIEDEL Johann C. K. H. (2016), Setting the stage for service experience: Design strategies for functional services, “Journal of Service Management”, vol. 27, issue 5. DOI: 10.1108/JOSM-08-2015-0234

BENITEZ Jose, LLORENS Javier, BARAOJOS Jessica (2018), How Information Technology Influences Opportunity Exploration and Exploitation Firm’s Capabilities, “Information & Management”, vol. 55, issue 4. DOI: 10.1016/j.im.2018.03.001

BESSANT John, DAVIES Andrew (2007), Managing service innovation, “Occasional Paper”, no. 9, London: Innovation in Services, Department of Trade and Industry.

BUSH Marianne, LEDERER Albert L., LI Xun, PALMISANO Jay, RAO Shashank (2009), The alignment of information systems with organizational objectives and strategies in health care, “International Journal of Medical Informatics”, vol. 78(7). DOI: 10.1016/j.ijmedinf.2009.02.004

CARROLL Noel (2016), So that’s what the impact of IT innovation looks like? Examining the socio-technical dynamics of public service innovation, “Journal of Enterprise Information Management”, vol. 29, issue 5. DOI: 10.1108/JEIM-07-2014-0072

CHESBROUGH Henry, SPOHRER Jim (2006), A Research Manifesto for Services Science, “Communications of the ACM”, vol. 49, issue 7. DOI: 10.1145/1139922.1139945

DE ROSA Eugenia (2017), Social innovation and ICT in social services: European experiences compared, “Innovation: The European Journal of Social Science Research”, Vol. 30, Issue 4. DOI:10.1080/13511610.2017.1348936

DJELLAL Faridah, GALLOUJ Faïz, MILES Ian (2013), Two decades of research on innovation in services: Which place for public services?, “Structural Change and Economic Dynamics”, vol. 27. DOI: 10.1016/j.strueco.2013.06.005

EDVARDSSON Bo, TRONVOLL Bård (2013), A new conceptualization of service innovation grounded in S-D logic and service systems, “International Journal of Quality and Service Sciences”, vol. 5, issue 1. DOI: 10.1108/17566691311316220

EL SAWY Omar A., PEREIRA Francis (2013), Business modelling in the dynamic digital space: an ecosystem approach. Berlin: Springer.

FICHTER Klaus, CLAUSEN Jens (2021), Diffusion of environmental innovations: Sector differences and explanation range of factors, “Environmental Innovation and Societal Transitions”, vol. 38. DOI: 10.1016/j.eist.2020.10.005

FREY Alexander, TRENZ Manuel, VEIT Daniel (2019), A service-dominant logic perspective on the roles of technology in service innovation: Uncovering four archetypes in the sharing economy, “Journal of Business Economics”, vol. 89. DOI: 10.1007/s11573-019-00948-z

GAGO David, RUBALCABA Luis (2007), Innovation and ICT in Service Firms: Towards a Multidimensional Approach for Impact Assessment, “Journal of Evolutionary Economics”, vol. 17. DOI: 10.1007/s00191-006-0030-8

GALLOUJ Faïz, SAVONA Maria (2010), Towards a theory of innovation in services: a state of art, in: F. Gallouj, F. Djellal (eds), The Handbook of Innovation and Services: A Multi-disciplinary Perspective, Cheltenham.

GEBAUER Heiko, PAIOLA Marco, SACCANI Nicola, RAPACCINI Mario (2021), Digital servitization: Crossing the perspectives of digitization and servitization, “Industrial Marketing Management”, vol. 93. DOI: 10.1016/j.indmarman.2020.05.011

GODUSCHEIT René C., FAULLANT Rita (2018), Paths toward radical service innovation in manufacturing Companies — A service-dominant logic perspective, “Journal of Product Innovation Management”, vol. 35, issue 5. DOI: 10.1111/jpim.12461

HEINONEN Kristina, STRANDVIK Tore (2021), Reframing service innovation: COVID-19 as a catalyst for imposed service innovation, “Journal of Service Management”, vol. 32, issue 1. DOI: 10.1108/JOSM-05-2020-0161

HELKKULA Anu, KOWALKOWSKI Christian, TRONVOLL Bård (2018), Archetypes of Service Innovation: Implications for Value Cocreation, “Journal of Service Research”, vol. 21, issue 3. DOI: 10.1177/1094670517746776

HOEBER Bjoern, SCHAARSCHMIDT Mario (2017), Transforming from service providers to solution providers: Implications for provider-customer relationships and customer-induced solution innovation, “International Journal of Technology Management”, vol. 73, no. 1-3. DOI: 10.1504/IJTM.2017.082357

JONAS Julia M., ROTH Angela, MÖSLEIN Kathrin M. (2016), Stakeholder integration for service innovation in German medium-sized enterprises, “Service Science”, vol. 8(3). DOI: 10.1287/serv.2016.0152

KAMARIOTOU Maria, KITSIOS Fotis (2022), Hackathons for driving service innovation strategies: The evolution of a digital platform-based ecosystem, “Journal of Open Innovation: Technology, Market, and Complexity”, vol. 8, issue 3. DOI: 10.3390/joitmc8030111

KOHTAMÄKI Marko, PARIDA Vinit, OGHAZI Pejvak, GEBAUER Heiko, BAINES Tim (2019), Digital servitization business models in ecosystems: A theory of the firm, “Journal of Business Research”, vol. 104. DOI: 10.1016/j.jbusres.2019.06.027

KOWALKOWSKI Christian, WITELL Lars (2020), Typologies and frameworks in service innovation, in: E. Bridges, K. Fowler (eds), The Routledge Handbook of Service Research Insights and Ideas, Abingdon: Routledge.

LIN Shu-Hsia, LIU Jorn-Hon, WEI Jen, YIN Wei-Hsian, CHEN Hung-Hsin, CHIU Wen-Ta (2010), A business model analysis of telecardiology service, “Telemedicine and e-Health”, vol. 16(10). DOI: 10.1089/tmj.2010.0059

LUSCH Robert F., NAMBISAN Satish (2015), Service Innovation; A Service-Dominant Logic Perspective, “MIS Quarterly”, vol. 39, issue 1. DOI: 10.25300/MISQ/2015/39.1.07

MARCZEWSKA Magdalena, WERESA Marzenna A. (2022), IT Driven Service Innovation, in: T. Daim, M. Dabić, S. Yu-Shan (eds), The Routledge Companion to Technology Management, Routledge. DOI: 10.4324/9781003046899-6

MATTSSON Lars-Gunnar, ANDERSSON Per (2019), Private-public interaction in public service innovation processes- business model challenges for a start-up EdTech firm, “Journal of Business & Industrial Marketing”, vol. 34, no. 5. DOI: 10.1108/JBIM-10-2018-0297

NEUBERT Gilles, DOMINGUEZ Carine, AGERON Blandine (2011), Inter-organisational alignment to enhance information technology (IT) driven services innovation in a supply chain: The case of radio frequency identification (RFID), “International Journal of Computer Integrated Manufacturing”, vol. 24, issue 11. DOI: 10.1080/0951192X.2011.602363

OECD (2019), Digital innovation: Seizing policy opportunities, Paris: OECD Publishing. DOI: 10.1787/a298dc87-en

OSTERWALDER Alexander, PIGNEUR Yves (2010), Business model generation: a handbook for visionaries, game changers, and challengers, Hoboken, NJ: Wiley.

OSTROM Amy L., PARASURAMAN A., BOWEN David E., PATRÍCIO Lia, VOSS Christopher A. (2015), Service Research Priorities in a Rapidly Changing Context, “Journal of Service Research”, vol. 18, issue 2. DOI: 10.1177/1094670515576315

PAIOLA Marco, GEBAUER Heiko (2020), Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms, “Industrial Marketing Management”, vol. 89. DOI: 10.1016/j.indmarman.2020.03.009

PARIDA Vinit, SJÖDIN David, REIM Wiebke (2019), Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises, “Sustainability”, vol. 11, issue 2. DOI: 10.3390/su11020391

PLATTFAUT Ralf, NIEHAVES Bjoern, VOIGT Matthias, MALSBENDER Andrea, ORTBACH Kevin, POEPPELBUSS Jens (2015), Service Innovation Performance and Information Technology: An Empirical Analysis from the Dynamic Capability Perspective, “International Journal of Innovation Management”, vol. 19, no. 4. DOI: 10.1142/S1363919615500383

RAJAHONKA Mervi, BASK Anu (2016), The development of outbound logistics services in the automotive industry: A logistics service provider’s view, “International Journal of Logistics Management”, vol. 27, issue 3. DOI: 10.1108/IJLM-08-2012-0082

RIIKKINEN Mikko, SARANIEMI Saila, STILL Kaisa (2019), Fintechs as service innovators - understanding the service innovation stack, “International Journal of e-Business Research”, vol. 15, issue 1. DOI: 10.4018/IJEBR.2019010102

SATO Carlos E. Y. (2018), Value co-creation in the management of projects delivering integrated solutions: The case of BT global services in the UK, “International Journal of Project Organisation and Management”, vol. 10, no. 1. DOI: 10.1504/IJPOM.2018.090367

SCHAARSCHMIDT Mario, WALSH Gianfranco, BERTRAM Matthias, VON KORTZFLEISCH Harald (2015), Customer-induced interactions and innovation in professional services: The case of software customization, “International Journal of Innovation Management”, vol. 19, no. 2. DOI: 10.1142/S136391961550019X

SCHIAVONE Francesco, LEONE Daniele, SORRENTINO Annarita, SCALETTI Alessandro (2020), Re-designing the service experience in the value co-creation process: An exploratory study of a healthcare network, “Business Process Management Journal”, vol. 26, issue 4. DOI: 10.1108/BPMJ-11-2019-0475

SCHÖN Oliver (2012), Business model modularity - a way to gain strategic flexibility?, “Controlling & Management”, vol. 56(2). DOI: 10.1365/S12176-012-0388-4

SCHÜRITZ Ronny, SATZGER Gerhard (2016), Patterns of data-infused business model innovation, “2016 IEEE 18th Conference on Business Informatics (CBI)”, Paris: 29 August – 1 September 2016. DOI: 10.1109/CBI.2016.23

SJÖDIN David, PARIDA Vinit, JOVANOVIC Marin, VISNJIC Ivanka (2020), Value creation and value capture alignment in business model innovation: A process view on outcome‐based business models, “Journal of Product Innovation Management”, vol. 37, issue 2. DOI: 10.1111/jpim.12516

STONE Merlin, ARAVOPOULOU Eleni (2018), Improving journeys by opening data: The case of transport for London (TfL), “The Bottom Line”, vol. 31, issue 1. DOI: 10.1108/BL-12-2017-0035

SUNDBO Jon, GALLOUJ Faiz (2000), Innovation as a loosely coupled system in services, “International Journal of Services Technology and Management”, vol. 1, no. 1. DOI: 10.1504/ijstm.2000.001565

TAUQEER Muhammad A., BANG Knut E. (2018), Servitization: A model for the transformation of products into services through a utility-driven approach, “Journal of Open Innovation: Technology, Market, and Complexity”, vol. 4, issue 4. DOI: 10.3390/joitmc4040060

TEECE David J., LINDEN Greg (2017), Business models, value capture, and the digital enterprise, “Journal of Organization Design”, vol. 6(8). DOI: 10.1186/s41469-017-0018-x

TOIVONEN Marja (2010), Different types of innovation processes in services and their organisational implications, in: F. Gallouj, F. Djellal (eds), The Handbook of Innovation and Services: A Multi-disciplinary Perspective, Cheltenham.

TRABUCCHI Daniel, BUGANZA Tommaso, DELL'ERA Claudio, PELLIZZONI Elena (2018), Exploring the inbound and outbound strategies enabled by user generated big data: Evidence from leading smartphone applications, “Creativity and Innovation Management”, vol. 27, issue 1. DOI: 10.1111/caim.12241

TSOU Hung-Tai, CHENG Colin C.J. (2018), How to enhance IT B2B service innovation? An integrated view of organizational mechanisms, “Journal of Business & Industrial Marketing”, vol. 33, issue 7. DOI: 10.1108/JBIM-07-2017-0175

VARGO Stephen L., LUSCH Robert F. (2011), It's all B2B…and beyond: Toward a systems perspective of the market, “Industrial Marketing Management”, vol. 40, issue 2. DOI: 10.1016/j.indmarman.2010.06.026

VILLANI Elisa, LINDER Christian, LECHNER Christian, MULLER Lina (2021), How do non-innovative firms start innovation and build legitimacy? the case of professional service firms, “Journal of Business Research”, vol. 137. DOI: 10.1016/j.jbusres.2021.08.062

VISNJIC Ivanka, JOVANOVIC Marin, NEELY Andy, ENGWALL Mats (2017), What brings the value to outcome‐based contract providers? Value drivers in outcome business models, “International Journal of Production Economics”, vol. 192. DOI: 10.1016/j.ijpe.2016.12.008

WANG Lei, ZENG Jianqiu, STROHMAIER David, SALAM Shafaq, SHAHZAD Khuram (2019), Toward a service-innovation ecosystem of enterprises in China, “Human Systems Management”, vol. 38, no. 3. DOI: 10.3233/HSM-180397

WINDRUM Paul, GARCÍA-GOÑI Manuel (2008), A neo-schumpeterian model of health services innovation, “Research Policy”, vol. 37, issue 4. DOI: 10.1016/j.respol.2007.12.011